Shipping policy

Last updated: 07.08.2026

ORDER PROCESSING

Orders are normally prepared and dispatched within 5 business days. Business days exclude weekends and public holidays.

Some products may be produced or carefully finished after an order is placed. If an unexpected delay occurs, we will contact you as soon as reasonably possible.

DELIVERY LOCATIONS

We currently deliver only to the countries and regions available at checkout. If your location is not shown during checkout, we are not currently able to accept an order for delivery there.

DELIVERY CHARGES

Delivery charges are calculated according to the destination and are displayed at checkout before payment is completed.

DELIVERY TIMES

Estimated delivery times are shown during checkout or provided in the order confirmation. These times begin after the order has been dispatched and are estimates rather than guaranteed delivery dates.

Unless a different period has been agreed, orders will be delivered without undue delay and no later than 30 calendar days after the order is accepted.

Delays may occasionally occur because of adverse weather, carrier disruption, public holidays, customs processing or other circumstances outside our reasonable control. If we become aware of a significant delay, we will contact you.

ORDER TRACKING

Where tracking is available, the tracking information will be sent to the email address provided with the order once the parcel has been dispatched.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. Please check your details carefully before completing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has been dispatched.

Additional delivery costs resulting from an incorrect address, an uncollected parcel or repeated failed delivery attempts may be charged to the customer where reasonably incurred.

DAMAGED ORDERS

WoodNStone Home is responsible for the order while it is being transported by a delivery provider selected by us.

If a parcel arrives visibly damaged, incomplete or contains an incorrect product, please contact us as soon as reasonably possible. Include your order number and photographs of the parcel and product where appropriate so that we can investigate and resolve the issue.

LOST ORDERS

If an order has not arrived within the estimated delivery period, please check the tracking information and contact us.

We will investigate the delivery with the carrier. Where an order is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with applicable consumer law.

INTERNATIONAL ORDERS

Where international delivery is available, orders sent outside the European Union may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or delivery charge and are the responsibility of the customer. Customs procedures may also cause additional delays.

CONTACT

For questions about an order or delivery, contact WoodNStone Home through the website contact form or at woodnstonehome@gmail.com.