Privacy policy

Last updated: 07.08.2026

WoodNStone Home respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the rights available to you under applicable data-protection law.

Information We Collect

We may collect the following personal information:

• Your name, billing address, delivery address, email address and telephone number
• Order details, including the products purchased and transaction history
• Payment and billing information
• Messages, enquiries and other communications you send to us
• Technical information, such as your IP address, browser, device and website activity
• Marketing and communication preferences
• Information collected through cookies and similar technologies

Payment information is processed securely by Shopify and the selected payment provider. WoodNStone Home does not directly store complete payment-card details.

How We Collect Your Information

We collect personal information when you:

• Visit or browse the website
• Place or attempt to place an order
• Contact us or submit a form
• Subscribe to marketing communications
• Create a customer account
• Accept cookies or use website features that require them

Some technical information may be collected automatically through cookies, server logs and similar technologies.

How We Use Your Information

We use personal information to:

• Process payments and fulfil orders
• Arrange delivery and manage returns or refunds
• Communicate about orders and respond to enquiries
• Provide customer service
• Detect and prevent fraud, misuse and security incidents
• Maintain and improve the website and customer experience
• Keep accounting, tax and transaction records
• Comply with legal and regulatory obligations
• Send marketing communications where consent has been provided or where otherwise permitted by law

Legal Bases for Processing

We process personal information using one or more of the following legal bases:

Contract: Processing is necessary to accept payment, fulfil an order, arrange delivery, manage returns and provide customer service connected with a purchase.

Legal obligation: Processing is necessary to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests: Processing may be necessary to protect the website, prevent fraud, respond to enquiries, manage the business and improve our services, provided those interests do not override your rights and freedoms.

Consent: We rely on consent for optional marketing communications and non-essential cookies or tracking technologies where required. Consent may be withdrawn at any time.

Marketing Communications

We will only send marketing communications where you have provided consent or where they are otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at woodnstonehome@gmail.com. Unsubscribing from marketing will not prevent us from sending essential messages about an order or customer-service request.

Cookies

This website uses cookies and similar technologies to operate the store, remember preferences, provide secure checkout, understand website use and, where consent is given, support analytics or marketing.

Essential cookies may be used where necessary for the website to function. Optional analytics, advertising or personalisation cookies will only be used in accordance with your cookie choices.

You can review or change your preferences through the cookie banner or browser settings. Further information is available in our Cookie Policy.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform used to display products, process orders and operate the checkout.

Shopify generally processes customer data on our behalf to provide these services. In certain circumstances, Shopify may also process information for its own purposes as described in its privacy documentation and applicable service terms.

Shopify may process personal information in countries outside the European Economic Area. Where international transfers take place, Shopify states that it uses recognised legal safeguards, including adequacy decisions and Standard Contractual Clauses where applicable.

Information about Shopify’s handling of consumer data is available at:

https://www.shopify.com/legal/privacy/consumers

Sharing Personal Information

We may share personal information only where reasonably necessary with:

• Shopify and providers supporting the operation of the online store
• Payment processors and fraud-prevention providers
• Postal services, couriers and delivery companies
• Accounting, tax and professional advisers
• Website, email, IT and customer-support service providers
• Government bodies, regulators, courts or law-enforcement authorities where legally required
• Other parties where you have given consent or where disclosure is otherwise permitted by law

These recipients may only receive the information required to provide their service or meet the relevant legal obligation.

We do not sell customer personal information.

International Data Transfers

Some service providers may process personal information outside Spain or the European Economic Area.

Where required, appropriate safeguards will be used, such as an adequacy decision issued by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.

How Long We Keep Information

Personal information is retained only for as long as necessary for the purpose for which it was collected.

Order, invoice and transaction records may be retained for the periods required by Spanish tax, accounting and commercial law. Customer-service correspondence may be retained while necessary to manage an enquiry, complaint, legal claim or product guarantee.

Marketing information will be retained until consent is withdrawn or you unsubscribe, unless it must be retained for a limited period to record your preference not to receive further communications.

When information is no longer required, it will be deleted, anonymised or securely restricted.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping any customer-account password confidential.

Your Data-Protection Rights

Subject to the conditions established by applicable law, you may have the right to:

• Access the personal information held about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw consent at any time
• Complain to a data-protection authority

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at woodnstonehome@gmail.com. We may need to request information to confirm your identity before responding.

You may also submit a complaint to the Spanish Data Protection Agency:

Agencia Española de Protección de Datos
www.aepd.es

Children’s Privacy

This website is not intended for children to make purchases independently, and we do not knowingly collect personal information directly from children without appropriate authorisation.

Third-Party Links

The website may contain links to third-party websites. WoodNStone Home is not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal obligations or data-processing practices. The revised version will be published on this page with an updated revision date.

Data Controller and Contact

The data controller is Alexander Charles, trading as WoodNStone Home and operating as a self-employed individual in Spain.

NIF: Y5824096G
Business address: Carrer General Palau, 5, 12578 Cervera del Maestre, Castellón, Spain
Email: woodnstonehome@gmail.com
Website: www.woodnstonehome.com