Refund policy

Customers have the right to withdraw from an online purchase without giving a reason within 14 calendar days of receiving their order. To exercise this right, please contact WoodNStone Home at woodnstonehome@gmail.com or use our Withdrawal Form before the 14-day period expires.

The product must be returned within 14 calendar days of notifying us. Unless the product is faulty, damaged or incorrect, the customer is responsible for the return postage. Products should be returned securely packaged with all supplied components. Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product and establish its nature, characteristics and functioning.

Once the withdrawal has been accepted, we will refund the product price and the cost of the least expensive standard delivery option originally offered. Additional delivery costs for an upgraded service are not refundable. Refunds will be issued using the original payment method within 14 calendar days of receiving the withdrawal request. We may withhold the refund until the returned product has been received or evidence of its return has been provided.

The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, except where the product is faulty, damaged or does not match the order.

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order number and photographs where appropriate. We want every customer to be happy with their purchase and will do everything reasonably possible to resolve the issue in accordance with your statutory rights.